Claims

The benchmark of any successful broker is their ability to administrate and respond to claims, however large or small. Our objective is to provide our clients with total support throughout the life of a claim.

Our mission statement is “to provide a professional and proactive claims service to our clients and give relevant, accurate advice”.

  • All claims are handled from the office of origin.
  • We provide a ‘total’ service from initial notification to final settlement.
  • Full analytical support is provided to identify claim trends.
  • Informative reports are provided direct in person or via email.
  • We provide technical support and guidance for major losses.
  • We are prepared to challenge insurer thinking.

Emergency Contacts

For emergencies, please telephone your Account Executive or one of the following:

Paul Taylor
Technical Claims Director
07713 200640

Susan Nichols
Claims Operations Director
07809 846667

Angela Herbert
Associate Director Leeds
07885 984372

Helen Lyons
Associate Director Leeds
07740 029742

Key contacts in local branch

We have more than 50 claims staff and each of our offices has a dedicated claims contact to support you when you most need it. Please hover over the photos below to find the relevant details.

Claims Team

Bethany Holgate
Hull
DD: 01482 579813
Email me

Tom Coome
Kirmington
DD: 01652 681342
Email me

Tim Neill
Leeds
DD: 0113 393 6328
Email me

Angela Herbert
Leeds
DD: 0113 393 6324
Email me

Helen Lyons
Leeds
DD: 0113 393 6341
Email me

Annmarie Higgins
Manchester
DD: 0161 696 4929
Email me

Sharon Bulpitt
Newcastle
DD: 0191 220 3361
Email me

Hazel Bell
Peterborough
DD: 01733 404598
Email me

Lauren Ruddick
Stockton
DD: 01642 062828
Email me

Bethany Holgate
Hull
DD: 01482 579813
Email me

Tom Coome
Kirmington
DD: 01652 681342
Email me

Tim Neill
Leeds
DD: 0113 393 6328
Email me

Angela Herbert
Leeds2
DD: 0113 393 6324
Email me

Helen Lyons
Leeds3
DD: 0113 393 6341
Email me

Annmarie Higgins
Manchester
DD: 0161 696 4929
Email me

Sharon Bulpitt
Newcastle
DD: 0191 220 3361
Email me

Hazel Bell
Peterborough
DD: 01733 404598
Email me

Lauren Ruddick
Stockton
DD: 01642 062828
Email me

Bethany Holgate
Hull
DD: 01482 579813
Email me

Tom Coome
Kirmington
DD: 01652 681342
Email me

Tim Neill
Leeds
DD: 0113 393 6328
Email me

Angela Herbert
Leeds2
DD: 0113 393 6324
Email me

Helen Lyons
Leeds3
DD: 0113 393 6341
Email me

Annmarie Higgins
Manchester
DD: 0161 696 4929
Email me

Sharon Bulpitt
Newcastle
DD: 0191 220 3361
Email me

Hazel Bell
Peterborough
DD: 01733 404598
Email me

Lauren Ruddick
Stockton
DD: 01642 062828
Email me

Top

To view our third party privacy statement, please click here.