Claims

The benchmark of any successful broker is their ability to administrate and respond to claims, however large or small. Our objective is to provide our clients with total support throughout the life of a claim.

Our mission statement is “to provide a professional and proactive claims service to our clients and give relevant, accurate advice”.

  • All claims are handled from the office of origin.
  • We provide a ‘total’ service from initial notification to final settlement.
  • Full analytical support is provided to identify claim trends.
  • Informative reports are provided direct in person or via email.
  • We provide technical support and guidance for major losses.
  • We are prepared to challenge insurer thinking.

Emergency Contacts

As a service-focused business, we understand that emergencies don’t always happen during office hours, so we ensure that there is always somebody to support you. For an out of hours emergency please telephone your Account Executive or one of the following:

Peter Wilkinson BA(Hons)ACII
Group Claims Director
07843 633657

Graham Barr ACII
Claims Director North East
07834 046265

Tom England
Claims Director Leeds
07889 168029

Susan Holmes
Claims Operations Director
07809 846667

Paul Taylor
Associate Director Kirmington
07713 200640

Angela Herbert
Associate Director Leeds
07885 984372

Helen Lyons
Associate Director Leeds
07740 029742

Francisco Sandoval
Claims Manager Harrogate
07947178407

Key contacts in local branch

We have more than 50 claims staff and each of our offices has a dedicated claims contact to support you when you most need it. Please hover over the photos below to find the relevant details.

Claims Team

Francisco Sandoval
Harrogate
DD: 01423 200007
Email me

Laura Brelsford
Hull
DD: 01482 579823
Email me

Paul Taylor
Kirmington
DD: 01652 681307
Email me

Tom England
Leeds
DD: 0113 393 6810
Email me

Angela Herbert
Leeds
DD: 0113 393 6324
Email me

Helen Lyons
Leeds
DD: 0113 393 6341
Email me

Sharon Bulpitt
Newcastle
DD: 0191 229 7715
Email me

Hazel Bell
Peterborough
DD: 01733 404598
Email me

Annmarie Higgins
Sale
DD: 0161 696 4929
Email me

Graham Barr
Stockton
DD: 01642 734829
Email me

Avril Rutland
Stockton
DD: 01642 734833
Email me

Francisco Sandoval
Harrogate
DD: 01423 200007
Email me

Laura Brelsford
Hull
DD: 01482 579823
Email me

Paul Taylor
Kirmington
DD: 01652 681307
Email me

Tom England
Leeds1
DD: 0113 393 6810
Email me

Angela Herbert
Leeds2
DD: 0113 393 6324
Email me

Helen Lyons
Leeds3
DD: 0113 393 6341
Email me

Sharon Bulpitt
Newcastle
DD: 0191 229 7715
Email me

Hazel Bell
Peterborough
DD: 01733 404598
Email me

Annmarie Higgins
Sale
DD: 0161 696 4929
Email me

Graham Barr
Stockton1
DD: 01642 734829
Email me

Avril Rutland
Stockton2
DD: 01642 734833
Email me

Francisco Sandoval
Harrogate
DD: 01423 200007
Email me

Laura Brelsford
Hull
DD: 01482 579823
Email me

Paul Taylor
Kirmington
DD: 01652 681307
Email me

Tom England
Leeds1
DD: 0113 393 6810
Email me

Angela Herbert
Leeds2
DD: 0113 393 6324
Email me

Helen Lyons
Leeds3
DD: 0113 393 6341
Email me

Sharon Bulpitt
Newcastle
DD: 0191 229 7715
Email me

Hazel Bell
Peterborough
DD: 01733 404598
Email me

Annmarie Higgins
Sale
DD: 0161 696 4929
Email me

Graham Barr
Stockton1
DD: 01642 734829
Email me

Avril Rutland
Stockton2
DD: 01642 734833
Email me

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