The Henderson Mandate

Our journey of growth to become a market leader results in many advantages which will benefit you and we like to express these as "The Henderson Mandate".

This is designed to ultimately underpin our commitment to the highest standards of service delivery. Our key differentiators are:

Board-level backing

At Henderson Insurance Brokers, there is one aspect which may need to feature in helping bring about the best result for you and that is the availability of our positive executive input to you. The Global and larger UK brokers suffer from too much 'corporate angst' where the shareholder and investor call the tune. This can directly impinge on client service and delay to delivery of a solution or worse still, failure. Our executive commitment is to make things happen for clients, no matter how challenging this is. We can do this as we are completely independent. Our size is an advantage, our healthy balance sheet reassures clients and proves that simply being the biggest is not the best.

Client-focused

Henderson Insurance Brokers considers the provision of first class service to our clients as its core differentiator. We are a "real broker" which represents the best interests of its clients at all times. We understand our clients' business activities and are prepared to challenge where we believe we could deliver a better or broader approach.

Added Value

You have many years experience in Construction, Mining and Property sectors. Naturally, we do not seek to duplicate your capabilities, but rather concentrate our resources and expertise in doing what you are unable to do – or choose not to do, thereby adding value to your business model.

Pure Broking

We recognise that clients need their broker to listen, be knowledgeable, advise, act quickly, be efficient, and deliver. Clients want to be guided through demanding times in their own business, especially if an important insurance claim is part of this.

The individual you deal with as a single point of accountability is responsible to carry this out, backed by considerable specialist resources and a dedicated team, as well as direct access at all times to the Henderson Insurance Brokers Executive Board.